Accounts Receivable & Collections
Outbound communication, repayment discussions, payment arrangements, and account documentation across mortgage, credit card, auto loan, consumer loan, and law-firm receivables.
Business Operations • Workflow Automation • Client Support
Operational experience turned into practical, efficient workflows.
I'm Michael Benedict Astraquillo. I combine 15+ years of client-facing operations experience with workflow design that reduces repetitive work, protects important handoffs, and keeps people focused on the conversations that need human judgment.
15+
Years
Client-facing & operational experience
Remote
Experience
Supporting U.S. and Canadian accounts
AR
& Collections
Financial services & professional-services environments
Independent
Project Work
Business Whisperer website redesign
01 — About
Fifteen-plus years across collections, legal support, and business operations — the throughline is follow-through.
My work has moved through financial services, legal support, customer service, technical support, collections, accounts receivable, remote operations, and independent client project work. Different industries, similar demands: understand what a client or account actually needs, document it accurately, follow up on schedule, and see it through.
That pattern is what I bring into operations and client-support roles now — clear communication, structured follow-up, and ownership of the details that keep a process moving, whether that's a receivables ledger, a case file, or a client project.
- Clear Communication
- Accurate Documentation
- Structured Follow-Up
- Client Handling
- Process Ownership
- Problem Solving
- Independent Work
- Cross-Functional Coordination
02 — Core Capabilities
Where I add the most value
Client Support & Intake
Direct client communication and intake-related support inside professional-services and legal environments.
Business Operations & Process Support
Keeping recurring workflows moving and documented — from case files to internal handoffs.
Project Coordination
Gathering requirements, tracking revisions, and coordinating changes across a project's full lifecycle.
CRM & Documentation
Structured record-keeping in CRM and case-management systems, built for accuracy over speed.
Remote Operations
Full-time remote work supporting U.S. and Canadian accounts across time zones.
Cross-Functional Communication
Translating between client needs, business goals, and day-to-day execution.
Requirements Gathering & Documentation
Interpreting feedback and turning it into clear, actionable direction.
AI-Assisted Productivity
Using tools like ChatGPT and Claude to support research, documentation, and revision — with human review and responsibility staying with me throughout.
03 — Workflow Automation
Every eligible inquiry gets a tracked next action in minutes—not another manual task.
This product concept is designed for small U.S. law firms that lose time copying form submissions, updating records, drafting routine acknowledgements, and remembering follow-ups.
The system handles the repeatable steps and routes uncertain, sensitive, or urgent inquiries to a person. Staff retain control; automation removes the administrative drag.
Without the workflow
- Open and read every form submission
- Check for duplicates and prior contact
- Create or update the CRM record
- Draft and send a response
- Set reminders and remember follow-ups
With the workflow
- Validate and screen the inquiry
- Match and update the CRM safely
- Send an approved acknowledgement
- Schedule follow-up automatically
- Show staff only exceptions and replies
< 2 mintarget first response
1 queuefor human exceptions
0 blind sendswhen policy checks fail
Full trailfor actions and outcomes
Product Preview
Protected intake demonstration
This preview shows the information the system can screen before any future AI, CRM, or workflow call occurs. The interactive safety check will be activated after its production protection is configured.
Preview boundary
The public preview does not collect submissions, send email, create CRM records, or call AI. The protected live demonstration is coming next.
Submit a fictional inquiry
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Do not include confidential, sensitive, or time-critical information. This prototype is not a law firm, does not provide legal advice, and does not create an attorney-client relationship.
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One reusable operating system, multiple sellable modules: lead response, scheduling and no-show recovery, onboarding and document chase, accounts-receivable follow-up, client communication, and CRM hygiene.
04 — Featured Work
Business Whisperer
Website Redesign & Content Coordination
Starting Point
Business Whisperer, Jerry Llewellyn's management consulting firm, already had an existing website. This project involved redesigning and reorganizing how the consulting business and Jerry's services were presented online.
My Role
I worked directly with Jerry throughout the project: gathering requirements, understanding his services and positioning, interpreting feedback, and working through multiple revision cycles. The work included organizing the website structure, refining presentation and messaging, coordinating changes, and maintaining the working redesign — plus testing site presentation across browsers and devices and working through usability and readability issues.
Project Scope
My role centered on requirements gathering, website structure, content and messaging organization, iterative website development, client coordination, and pre-launch review. The project is presented based on the work completed and does not claim unverified traffic, SEO, lead-generation, conversion, or revenue results.
Before & After
Original Website
Current Live Version
The current-version image reflects the live website when this portfolio was updated. Later production changes may differ from this captured view.
The Process
01
Understand
Business goals, services, requirements, and feedback.
02
Structure
Visitor journey, page organization, and service presentation.
03
Develop
Working redesign and supporting materials.
04
Review
Direct collaboration and iterative feedback with Jerry.
05
Refine
Buyer-perspective review, browser/device testing, and final tuning.
Website Experience
The visitor flow was organized around a clear sequence:
- 01Recognize the problem
- 02Understand why Jerry is different
- 03Understand the root cause
- 04See what the business could become
- 05Understand how Jerry helps
- 06See supporting evidence
- 07Start a conversation
Messaging & Positioning
Work included evaluating and refining messaging in direct collaboration with Jerry, including:
"The Problem You See Isn't Always the Problem You Have"
"AI Reads Your Data. Jerry Reads Your People."
This was collaborative messaging and positioning work developed with Jerry — not language written independently.
Content was organized around Jerry's core services:
- Management Consulting
- Leadership Coaching
- Leadership Development
- Strategy Consulting
- AI Integration
- MicroFlow Management System
- Business Analysis
Master Plan
I also worked on the Business Whisperer Master Plan lead magnet — updating its visual presentation, branding, layout, and contact and closing sections, while the core content was retained.
Review & Refinement
I conducted structured, AI-assisted buyer-perspective reviews of the redesign, using a target-client profile of established businesses roughly in the $5M–$50M range.
Important distinction: these reviews were pre-launch evaluation tools used to stress-test messaging and presentation. They were not real user-testing studies, and they did not produce conversion or traffic data.
05 — Experience
Professional Experience
2025 – 2026
Accounts Receivable & Intake Coordinator
Emapta — Client Assignment: Scott Brown & Associates (U.S. Law Firm)
Supported accounts receivable and intake-related workflows for a U.S. law firm, including structured client follow-up, account documentation, CRM/case-management records, and recurring remote workflow responsibilities.
2025
Collections Officer – Virtual Assistant
Spring Financial
2022 – 2025
Collections Representative
Westlake Financial
Earlier Experience
- Fifth Third Bank — Debt Collection
- AT&T — Customer Service
- U.S. Banking Account — Customer Service / SME
- Toshiba — Technical Support / SME
- Maritime Waste Management — Consulting
Collections Background
Collections is one of my strongest established areas, spanning mortgage, credit card, auto loan, and consumer loan portfolios, as well as law-firm accounts receivable. The work centers on outbound communication, repayment discussions, payment arrangements, documentation, escalation, follow-up, and account management.
06 — Skills & Tools
Tools & Platforms
CRM & Case Management
- Clio
- Salesforce
Productivity
- Microsoft 365
- Excel
Communication
- Outlook
- Google Workspace
AI-Assisted Productivity
- ChatGPT
- Claude
- Microsoft Copilot
AI tools support research, documentation, content development, organization, analysis, and revision — human review and responsibility stay with me throughout.
07 — Contact
Open to new
opportunities.
- Business Operations
- Client Support / Client Success
- Accounts Receivable
- Collections
- Legal Support / Intake
- Administrative Coordination
- Project Coordination
- Remote Operations